FAQ - Frequently Asked Questions
Clear and detailed answers to the most common questions about wallpapers, application, customization and online shopping.
How to order Ambientha wallpaper online?
How to order Ambientha wallpaper online?
To order wallpaper online, follow these simple steps:
- Choose the design from the catalog.
- Click on “START HERE” in the “Order Wallpaper” block.
- Select desired material and finish.
- Enter the wall measurements in the configurator (in cm).
- Preview your wall and move the box to choose your preferred graphic portion.
- Save your custom cut.
- View the quote, then add to cart and complete the purchase.
How to order textured coverings online?
How to order textured coverings online?
To order textured coverings online:
- Choose the covering from the catalogue.
- Enter the required linear meters.
- View quote, add to cart and complete purchase.
How to order samples online?
How to order samples online?
You can create your own Welcome Kit to receive samples of wallpapers and coverings:
- Choose the design from the catalog.
- Click on “START HERE” in the “Request Sample” block.
- Select desired material and finish.
- Repeat the process to select up to 5 samples.
- Click on the flower at the top right to check out your chosen samples.
- Go to cart and complete your purchase to receive the Welcome Kit .
How do you apply wallpaper?
How do you apply wallpaper?
Installation is simple thanks to the TNT support present in all Ambientha wallpapers. Spread the glue directly on the wall, start from the left and apply the sheets following the order indicated in the technical document included in the order, which will guide you in the correct and precise installation.
What do I need to apply wallpaper?
What do I need to apply wallpaper?
We have all the materials needed for wallpapering. You can request them during the free consultation or via email.
Here are the materials we can provide:
- Wallpaper glue.
- Waterproofing cycle.
- Heat resistance treatment.
Can I return Ambientha products?
Can I return Ambientha products?
According to European legislation, the right of withdrawal cannot be applied to customized products , such as our wallpapers and coverings. These are materials produced or cut specifically and therefore cannot be resold to others in any way. Non-customized products , such as paintings and carvings, can be returned within 14 days of delivery, provided they are returned in intact conditions. Write to hello@ambientha.com to request further information.
Can I get expert advice?
Can I get expert advice?
Of course! We offer free consultations to individuals and professionals who want assistance with any decoration project. Book a consultation here: Free consultation . Choose the method (telephone, video call or in the laboratory), the date and time you prefer.
Are Ambientha wallpapers certified for all interiors?
Are Ambientha wallpapers certified for all interiors?
Yes, all Ambientha wallpapers are certified for use in residential, public or professional spaces. Each support is CE certified and complies with European regulations. For technical data sheets, write to us at hello@ambientha.com.
Are Ambientha wallpapers suitable for humid environments?
Are Ambientha wallpapers suitable for humid environments?
Yes, for humid environments we recommend fiberglass wallpaper, which is resistant to humidity and perfect for bathrooms and kitchens. For more information click here: Free consultation and select the method (telephone, video call or in the laboratory), the date and time you prefer.
How do you clean wallpaper?
How do you clean wallpaper?
It depends on the type of support chosen:
- LIVING wallpapers : soft dry cloth, without water.
- PRO wallpapers : soft cloth moistened with water (no abrasive or corrosive products).
- Fibreglass wallpapers : soft cloth dampened with water (no abrasive or corrosive products).
How are textured coatings applied?
How are textured coatings applied?
Apply primer and follow the same instructions as for wallpaper. See the guide for detailed instructions.
What are the delivery times?
What are the delivery times?
Delivery times vary based on the product and availability. These are the average delivery times:
- Welcome Kit : approximately 5 working days
- Wallpapers : approximately 10 working days from final approval
- Adhesive coatings : approximately 10 working days from the balance of the order, subject to the availability of the material at the Italian distributor. Alternatively, you will receive an estimate of the delivery date at the time of purchase.
- Complements : approximately 10 working days
What payment methods do you accept?
What payment methods do you accept?
We accept credit cards, PayPal and bank transfers. You can select your preferred payment method during checkout.
How can I contact you for more information?
How can I contact you for more information?
For any questions or requests, you can contact us by email at hello@ambientha.com , via the contact form on our website, or by calling our customer service. We are available to assist you.